How long will it take to get my package?
It usually takes 2-4 business days for processing and 7-10 business days for delivery.
Do you accept returns?
Yes, we do accept returns subject to fulfilment of the following conditions:
- Items are defective or damaged or our faults in production and shipping
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc
- The return or exchange request is made within 30 days of delivery
To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.
Do you ship internationally?
Yes, we do. For international orders, we will ship from our international warehouse.
What payment methods are accepted?
We use the Shopify payment gateway so you can make purchases on our site using a debit card, credit card. We also support Apple Pay, Google Pay and other wallets. You can choose these payment methods at checkout.
Is buying on-line safe?
Yes, absolutely, we using Shopify Payment gateway with strict conditions of use.
I placed an order but didn’t receive a confirmation email. What’s going on?
Make sure your email is correct when you place an order. If you can’t find it in your inbox, please check your SPAM folder. If you will not find it in SPAM contact us at support@battlegend.com.
Missing items, where are the remaining items from my order?
If you order multiple items at once, they might be shipped separately. You may receive one item before the others, so don't worry if everything doesn't arrive together. Rest assured, the remaining items are on their way!
What if my tracking number isn’t working?
Generally the tracking number takes 2 to 3 days to appear in the carrier’s system and normally you will receive it automatically by email. If it doesn’t work or you won’t receive it after a few days, please contact our support team at support@battlegend.com.